Top Free Ticketing System: The success of a business depends on the effective functioning of various departments in the organization. Customer Support is one of the key departments which play a significant role in making a business succeed. Customer Support Department ensures that the grievances of customers pertaining to the organization products and services are addressed to in a systematic manner. This helps organizations retain their customers as well as strengthening the brand name effectively.
What is a Ticketing System?
Ticketing System basically tracks technical issues complained by the customers. The customer service department records complaints made by the customers on various issues in the ticketing software. The ticketing application used generates a ticket automatically for each issue logged in the system by the customer support executives. Based on the ticket number generated, technical support actions are taken by the Technical support Department. There are many ticketing applications available and we present some of the best ones during the year 2017.
The top 5 Free Ticketing Software for 2017
1. Happy Fox
Happy Fox is Help Desk software that covers all the crucial aspects to be covered for the help desk to function in an effective manner. Its ability to get integrated with other software applications that complement its activities is highly commendable. Happy Fox has strong database capabilities that solve simple and common problems reported by customers by itself without human intervention.
Fresh Desk is help desk software that has many advanced features that are unique. Despite its low cost when compared to other expensive software of similar types, Fresh Desk is highly user-friendly and offers ease of use. The ticket management aspect of the application allows users to raise tickets in more than one way.
3. Vivantio Pro
Vivantio Pro is a highly efficient Help Desk application with features that are too many to list. The applications design has received appreciation from many critics. Vivantio Pro is highly user-friendly and is very useful for large customers whose help desk may require a strong application to handle customer queries in an efficient manner.
Freshservice adds value to the organization which uses it as well as the customers who lodge in their complaint through its speed and reliability. This application offers help to its customer online through the many high-quality videos and periodically updated tutorials. It has a huge database of issues and solutions. Its search capabilities pertaining to issues and solutions to be offered to the customer at any point of time are commendable.
5. ServiceDesk Plus (SDP) 9.1
ServiceDesk Plus is an application that comes with a double user license and supports 250 nodes at all points of time. The high-level features incorporated in the application succeed in satisfying the many numbers of customers through its effective support. The easy to use Menu Bar helps customers operate the software in a comfortable manner.
Ticketing Software have brought down the workload of customer support executives to a great extent improving the quality of customer service to unimaginable heights.